Website Terms And Conditions

Use of our website by you

Thank you for visiting the AiOra website. When you visit or purchase goods through our website, these terms and conditions and privacy policy (“terms”) apply. The expressions “we”, “us” and “our” refer to the PharmaZen Limited group of companies.

While we endeavour to keep our website up to date and error-free, mistakes can occur. We do not accept responsibility for any loss suffered as a result of reliance on the accuracy, adequacy, completeness or currency of information on this website. If you have acted in reliance on a mistake on this website, we are not obliged to honour the mistake, and will contact you prior to processing your order.

We do not warrant that access to this website will be uninterrupted or error-free. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through our website.

You acknowledge that use of this website, and any services provided through it, are subject to these terms and all applicable laws. By accessing and interacting with this website you accept these terms. If you do not agree, you must refrain from accessing and browsing this website or using any of the services.

 

Guidelines for nutraceutical product

The information contained on our website has been prepared for the purpose of providing information, including about our products and services, and is not intended to provide medical advice or designed to rectify, treat or cure any specific medical conditions or diseases.

Always read the label and use only as directed. Dietary supplements are not a replacement for a balanced diet. If symptoms persist, see your healthcare professional.

Nothing stated or posted on our website is intended to be and must not be taken to be, medical advice.

Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice, or content contained on our website.

We try to ensure that information provided through this website is accurate and current. However, we cannot, and do not, represent or warrant the accuracy, adequacy, completeness of information on this website or that it is up to date.

If a product offered by us is not as described, your sole remedy is to return it in unused condition to us. We make no undertaking that a product shown on our website will be available for purchase online, at all stores or at a specific store.

 

Liability

AiOra is not liable for any claim, loss, damage, or liability arising out of, or relating to, this AiOra website or the information contained on it.

 

Pricing

All prices and delivery charges on our site are in New Zealand dollars and are inclusive of New Zealand GST (if any). International orders will be processed in New Zealand dollars (NZD$). Prices do not include shipping costs.

If you order products for delivery outside New Zealand, the products may be subject to import duties and taxes which are levied when the delivery reaches its final destination. You will be responsible for payment of these duties and taxes.

We reserve the right to alter prices and delivery charges for any reason at any time. If there is a pricing mistake on our site, we are not obliged to honour such price, and will contact you prior to processing your order.

 

Sale & promotional pricing

Unless otherwise stated, all sale and promotional advertisements relate to the original price of AiOra branded products sold both in-store and online. AiOra reserves the right to conclude or extend sale pricing at any time and without advertised notice.

Shipping & delivery

Shipping is not included in the purchase price of AiOra products listed on the AiOra online store.

AiOra offers free shipping within New Zealand.

Shipping charges apply for all international orders under $90.00 and will be added to the order at the time of purchase.

Please note:
Within New Zealand AiOra ships with Courier Post and aims to deliver your goods to you within 1-3 working days.

International Shipping Times have changed due to COVID-19. The restricted flights and border closures are causing extra delivery delays. Time frames vary from country to country due to differing restrictions and procedures. We have no control over this once it leaves our premises.

We do ship to PO boxes and private bags. Please allow for an extra 1-2 days to rural addresses.

Unfortunately, no pick ups are allowed at this time.

 

One-off purchases
We cannot guarantee that an order made on the AiOra website can be cancelled at no additional cost. A cancellation fee may occur.

 

Delivery
All orders require a signature upon delivery to ensure the order successfully reaches the customer. If no-one is present to sign for the delivery, the carrier will leave a card to call and the customer will need to contact the carrier to arrange collection of the item.

The customer can arrange special delivery instructions or an ‘authority to leave’ so that orders are delivered without being signed for and this needs to be made directly with the carrier. Should this option be arranged, AiOra cannot take responsibility for failed deliveries or missing items.

 

Failed deliveries
Please note if your shipment is unable to be delivered due to an incorrect address or is returned to sender, shipping costs will apply on all following shipping attempts.

 

Returns policy

If the customer’s order arrives and the product is damaged or degraded, please contact us by emailing aiora@aioranz.com. Once we hear from the customer we will organise for the return of the faulty product and for it to be replaced. 

No refunds are given if you do not like the taste of the product or experience minor changes in health status after consuming it. 

 

Your privacy

Keeping your personal details secure and confidential is a key concern for us. Please refer to our privacy policy, available here. By using our website and/or providing information to us, you consent to the collection, storage, use and disclosure of your personal information in accordance with our privacy policy.

Payment security

It is critical to us that your payment information is secure. We employ up to date security tools to keep this information safe. We use the secure hosted payment page solution from Stripe to process online orders. You can see your cards being authorised in real time, all in an SSL secure environment. The hosted payment page enables us to offer customers a safe and speedy online shopping experience. Your credit card details are not stored by us.

 

Product review guidelines

We welcome your feedback on products you have purchased. If you review a product online please keep your review focused on the particular product, avoid writing about customer service (contact us instead here if you have issues requiring attention), refrain from mentioning competitors of AiOra or the price you paid for the product, refrain from using profanities and don’t include any information that would enable personal identification of you (such as your full name). Your review will be moderated in accordance with these guidelines and posted on the product page on the website.

 

Warranty, returns and our liability

AiOra is committed to complying with all our obligations under consumer laws. Your rights are in addition to any rights you have under such laws.

To the extent permitted by law, any other condition or warranty which would otherwise be implied into these terms is excluded. AiOra uses up to date virus protection tools to protect your device when accessing the website. However, AiOra does not warrant that this site, its servers, or emails sent from AiOra are free of viruses or other harmful components.

AiOra will not be liable for any damages of any kind arising from the use of this site, including but not limited to, direct, indirect, special, incidental, or consequential damages.

 

Third party websites

We may refer to or provide links to third party websites on our site. In doing so we are not responsible for, nor do we endorse, any information that does not originate directly from us. We are also not responsible for information or goods or services at or accessible from those third-party websites.

 

Intellectual property rights

AiOra owns all intellectual property rights in and to this website and the products and information displayed in it and other material underlying and forming part of this website. Use of our trademarks or any intellectual property, information or other material from this website is not permitted without our prior written consent. Any other trademarks we use, are used with the permission of their respective owners.

 

Termination or suspension

We may at any time and without notice:

Change the format and content of this website.

Stop providing, suspend or restrict your access to this website if you do not comply with any obligation you have to us (whether under these terms or otherwise).

Stop providing or suspend the operation of this website (in whole or in part).

No such action will affect any of our rights or your responsibilities under these terms.

 

Application of law

AiOra will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under its contract with you that is caused by an event outside its reasonable control.

Each of these terms is separately binding. If for any reason any term is not effective or binding, all other terms remain effective and binding. If we do not exercise or enforce any right available to us under these terms or otherwise arising at law or in equity that does not constitute a waiver of those rights.

Contracts for the purchase of products, and any dispute or claim arising out of or in connection with them or their subject matter or formulation, will be governed by New Zealand law. Any dispute or claim shall be subject to the non-exclusive jurisdiction of the New Zealand courts.

All rights not expressly granted to you in these terms are reserved. We may amend these terms at any time without notice to you. Amendments will come into effect from the date they are published on this website. The updated version of these terms will supersede all prior versions.

 

Contact information

Got a question? Get in touch! You can contact us by emailing info@aioranz.com and a member of our team will get back to you.