International Shipping Terms And Conditions
About Customs, Duties & Taxes
When ordering from AiOranz.com, you’re responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of New Zealand may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; AiOra (“PharmaZen Limited”) has no control over these charges, nor can AiOra predict what they may be.
Customs offices in some countries may require the importer of record to provide identification before releasing the shipment.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
About Freight Forwarders and Hand Carry
Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by AiOranz.com.
If a freight forwarder or hand-carrying is used, AiOranz.com won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that AiOranz.com isn’t able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.
Terms & Conditions
Each item in your order is sold by AiOranz.com (“PharmaZen Limited”).
Those items for shipment to countries outside of the New Zealand and Australia may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees, the clearance of merchandise, and the process and remittal of the actual Import Fees for such items.
To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.
These terms and conditions are in addition to the standard Terms of Service of the AiOranz.com website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from AiOranz.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Your privacy is important to us, and we know you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.
If the order is a gift, be aware the cost of the item is still stated on the customs form.
Customs authorities require the value of the gift item to be stated directly on the package.